Refund & Exchange

As much as we love throwing a bit of Aussie humour here and there, we take our member's experiences very seriously. Our goal is to be as customer focused as we can. If you have any issues with your Club Box that aren't covered in the policies, please feel free to reach out to us. 

Change of mind

  • The boxes cannot be replaced or refunded¬†because you changed your mind. Please make sure that you cancel¬†the membership before¬†the next billing date. For one-off boxes, please get in touch with us ASAP if you want to cancel the box. Cancellations cannot be processed after the boxes are shipped.¬†
  • The nature of¬†our boxes does include an element of surprise. Therefore, by signing up, you understand that we do not refund or replace the boxes if you dislike the surprise pieces. But rest assured, we are extremely customer centric. This means that our curators will go out of their way to pick out pieces that match your preferences. We will ask you for your feedback after each box to improve the quality of your next box.¬†

Membership cancellations

  • As much as¬†we hate to see you go, you can cancel your membership anytime prior to the billing date. However, the membership fee may not stay the same if you were to re-subscribe at a later time.¬†

  • To cancel your membership, simply login to your account and click 'manage subscription'. Choose cancel subscription.¬†

Membership suspension

  • You can suspend or delay your membership and shipment by logging into your account and go to 'Manage Subscription' and change next shipping.¬†

    Apply for an exchange

    • Tell us what happened using the contact form below, or email to sarah@justgoldjewellery.club with [Exchange]¬†in¬†subject line. Attach a picture of any faulty pieces.¬†
    • We will assess the situation and reply to you within 3 days.
    • We will¬†organise any replacements to be sent to your original address, unless stated otherwise.¬†
    • You should receive the replacement shipping within 10 days from the day of dispatch.¬†

    Apply for a refund

    • Tell us what happened using the contact form below, or email to sarah@justgoldjewellery.club with [Refund]¬†in¬†subject line.
    • We will assess the situation and reply to you within 3 days.
    • We will process the refund to your original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. Alternatively, you could choose to receive store credit.
    • The funds will be made available in your account 10 days after the refund is processed.