Shipping, Duties & Billing
Duties, taxes and other customs charges
You may be asked to pay duties, taxes and other customs charges upon delivery of any international shipments from us. International shipments include shipments to USA, SG & NZ. Please check the importation tax rules and thresholds in your country before making a purchase.
Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
As a quarterly member, the initial billing date is the day you sign up. The renewal date will be 90 days after. Please allow +/- 3 days for processing.
For cancellations, please ensure that you cancel before your next billing date. Please note, refund will not be processed after the Club Box is dispatched.
We fulfil and dispatch weekly. For quarterly members, if you have a special occasion and you'd like receive your box earlier for that quarter, simply log into your account and click [Manage Subscription] to adjust shipping schedule.
Indications of delivery times are shown below, you will receive a tracking number for your box once they are shipped:
- Metropolitan areas: 2-5 business days
- Remote areas: 3-7 business days
- NZ : 10-20 business days
- USA and Singapore: 3-4 weeks
For any questions, please get in contact with us below.